FAQ

To interview and hire caregivers on Nestling:

  • Browse caregiver profiles and select caregivers you're interested in.
  • Use our in-app chat or video call feature to conduct interviews.
  • Ask about their experience, qualifications, and approach to care.
  • Once you've found the right match, book their services through Nestling.

Staying in touch with your caregiver is easy:

  • Use the Nestling Inbox feature to message your caregiver anytime before, during and after the service completion. You and them will receive and reply to messages as if texting someone.
  • Schedule future care directly through the app by selecting the desired service.
  • If you've worked with a caregiver before, you can easily rebook them for future services from your Care Team.

Need assistance during your care period? We're here to help:

  • Contact your caregiver directly through the app for immediate concerns.
  • For any issues or questions about the service, use our support chat in the app or email at hello@getnestling.com
  • Our team is always ready to ensure you have the best care experience possible.

Life happens, and we understand plans can change:

  • If you’re looking to update your service dates to sooner than anticipated and need care anytime before the original start date, please log into Nestling and book any available caregiver. For same day hire use the “today” filter when browsing caregivers.
  • To cancel or move a service date to later than originally planned please email us at helo@getnestling.com

Updating your address is simple:

  • Go to your “Profile” settings in Nestling.
  • Select "Personal Info."
  • Add a new address or edit an existing one.
  • For current bookings, contact support at hello@getnestling to ensure a smooth transition.

Our caregivers are committed to providing excellent service:

  • Punctuality and professionalism
  • Expertise in infant care or postnatal support
  • Compassionate and attentive care for you and your baby
  • Clear communication and willingness to adapt to your family's needs
  • Adherence to safety and hygiene standards

Remember, every caregiver on Nestling is vetted and trained to provide the best care for you and your little one during this special time.

To boost your hiring potential:

  • Keep your profile up-to-date with recent availability, experience and qualifications.
  • Add a friendly, professional photo.
  • Highlight your unique skills and specialties.
  • Respond promptly to inquiries from parents.
  • Maintain high ratings by providing excellent care.

Building connections with parents is key:

  • Respond quickly to messages and booking requests.
  • Be personable yet professional in your communication.
  • Offer a brief video call to introduce yourself before bookings.
  • Listen attentively to parents' needs and concerns.
  • Share relevant experience that addresses their specific situation.

Keeping your availability current is crucial:

  • Log into your Nestling account.
  • Navigate to "Get Hired" in your experience.
  • Update your calendar with available dates and times.
  • Set recurring availability or block off dates as needed.
  • Save changes to ensure parents see your most current schedule.

To modify your service area:

  • Go to your “Get Hired” settings.
  • Scroll to "Service Area."
  • Enter new zip codes or adjust your radius of service.
  • Save your changes to update your profile.
  • Remember, a wider area may increase your booking opportunities.

Continuous learning is valuable:

  • Regularly check Nestling's "Training" for new courses.
  • Attend local workshops on infant and postnatal care.
  • Stay informed about the latest childcare practices and safety guidelines.
  • Consider pursuing additional certifications to expand your expertise.

To maintain competitive pricing:

  • Reference Nestling’s suggested rate ranges for the services available on the platform.
  • Research average rates in your area for similar services.
  • Adjust your rates based on your experience and specializations.
  • Periodically review and update your rates to reflect market trends.

Expanding your service offerings:

  • Access your profile settings.
  • Go to "Get Hired".
  • Add or remove services you want to provide.
  • Ensure your profile reflects any new certifications or training.

Keeping your info current is important:

  • Log into your Nestling account.
  • Navigate to "Personal Info" in your Profile.
  • Update any changed details (phone, email, address, etc.).
  • Don't forget to update your bio if your experience or qualifications change.
  • Click "Update" to ensure all changes are applied to your profile.

Remember, maintaining an up-to-date and detailed profile helps you connect with the right families and provide the best care possible.